Cancel “OTB” aims to protect accounts from penetration

Two bankers stated that the gradual shift towards dispensing the password for one time «OTB) in banking transactions online is not yet done after a full study of all aspects related to it, and that the largest percentage of customers currently prefers electronic transactions, noting that the shift towards smart application to document electronic transactions will be gradually, which gives an opportunity for banks to take customer opinions of all their segments, and if there is a large percentage facing Difficulties will be provided with comfortable solutions or alternatives.

They emphasized that the transformation towards the smart application to document electronic transactions protects customer accounts from penetration.

On the other hand, “Emirates Today” monitored questions and inquiries some of the dealers about the problems that they may face as a result of stopping the deal with “OTB”, most notably the disruption of applications during maintenance times and holiday days and in the case of traveling abroad, besides that some dealers do not have bouquets of the Internet and some still have old phones that do not support modern technologies.

In detail, the banking expert Ahmed Youssef said, “The gradual shift towards dispensing with the password (OTB) in banking transactions via the Internet, not only after a full study of all aspects related to it,” stressing that “documenting transactions through the smart application is safer and protection for customer accounts from penetration, whatever its type or source, as it is not downloaded except on the customer’s phone, that is, the device is that the device is Identify and reliable, in addition to the presence of a user name and the password to open it, and all this information is kept by the customer, exclusively without others ».

Youssef added, “The (OTB) originally is used only for transactions via the Internet, meaning that the idea of the latter is not available, meaning there is no treatment at all, in addition to the fact that the largest percentage of customers currently prefers electronic transactions, and banks do not do maintenance except at intervals and at the late times of the night, in order to continue the services available around the clock,” noting that with time customers will be used to using the application in the application in the application Documenting their banking dealings.

For its part, the banking expert, Sheikha Al -Ali, said that “the shift towards smart application to document electronic transactions will be gradually, which gives an opportunity for banks to take customer opinions with all their slides, and inevitably if there is a large percentage facing difficulties, convenient solutions or alternatives will be provided.”

Al -Ali emphasized that «customers used for years to use (OTB), so it is difficult to transfer them easily to other ways, but with time they will also get used to the application itself, which was once difficult for many, and now the customer deals with it with ease,” noting that the application is safer and more protective for customers and will reduce many cases of fraud and penetration.

In addition, “Emirates Today” monitored the reactions about the banks ’decision to gradually go to cancel the transmission of the password for one time known as“ OTB ”and rely on documenting electronic financial transactions through the smart application of each bank.

Customers said: “Sometimes the applications do not work, especially on the days of the weekly holidays and the times when maintenance operations are carried out.” They added: “There is a problem related to the elderly, as many of them are not good at dealing with smart applications, and some of them still have an old phone, which does not support modern technologies.” They pointed out that the use of the smart application requires the presence of the Internet at all times, which means the need to subscribe to the communications packages.

One of the clients asked: “What about those who do not have the Internet all the time, and the traveler and the bank application does not work for it how to behave in this case, besides that some have not downloaded the bank’s smart application?”

“It is assumed that the use of the application is optional and not mandatory, besides that the replacement (OTB) with the application will increase the pressure on the bank application, and it may expose it to the slow downloading or disruption.”

Another customer stated: “Sometimes the application is out of service, and here it is necessary to visit the branch again.”