Employees to complete digital services “present” in government agencies

The UAE government directed the federal authorities in the various emirates of the country by providing various options for completing transactions, including providing service employees, ready to provide the necessary guidance, support and training for customers to use digital channels, allocate a corner for digital services that the dealers benefit from completing their services, receiving customers who review the service centers, provide the necessary support to them, and allocate services points equipped with technological tools And the devices that guarantee the access to the customer’s access to digital services.
She emphasized in a circular, which was seen by «Emirates Today», that government agencies should receive all dealers who review the service centers, and not to return any customer on the pretext of the availability of digital channels, while providing the necessary support to them, stressing the need for government agencies to focus on developing a clear mechanism to receive dealers who want to meet officials, and listen to their observations and suggestions, in a way that enhances the continuous improvement of the customer’s experience, The principle of transparency is established, as part of the recent directives.
According to the circular, the quality of government services focuses in particular on the service of senior citizens, and the various groups of auditors, by ensuring the provision of facilitated and flexible services, that meet their needs and take into account their circumstances, in a manner that guarantees them a smooth and integrated experience.
The «Emirates Today» published a press investigation, on the eighth of September, entitled “Requests to simplify smart applications to be a friend of senior citizens”, as some senior citizens called for simplifying smart applications to be a friend of them, as they complained of the complexity of the facades and the difficulty of use, as well as their fears of penetration of privacy, in addition to other technological obstacles.
The main problems faced by senior citizens with smart technology include: weak digital culture and confidence in it, the complexity and disturbance of the facades, and the fear of security risks, such as electronic fraud.