Dubai launches a smart map that allows you to know the rent of each residential unit within the buildings

During its participation in the GITEX 2025 exhibition, the Dubai Land Department revealed the launch of the Dubai Rental Heatmap, which relies on artificial intelligence and advanced data analysis techniques, which aims to raise the level of transparency and clarity in the rental market in the emirate, as it allows the owner or tenant to know the exact rental values ​​for each residential unit within a specific building, instead of… General data at the region level are sufficient.

Director of the Real Estate Transactions Department at the department, Mohammed Yahya, said that the new initiative is the first of its kind, and represents an advanced service within the smart rental index in the Emirate of Dubai, and it is also considered a qualitative leap in the level of transparency and clarity within the rental market.

Yahya added to Emirates Today that the new rental map comes as part of the new update on the “real estate registration platform,” which is an advanced interactive screen that allows displaying direct real estate transaction data in various regions of the emirate, thus enhancing transparency and confidence in the real estate market.

He pointed out that the Dubai rental map redraws the rental landscape in the emirate and contributes to the development of smart measurement tools that support real estate decisions.

Yahya explained that the map consists of two main sections. The first allows for an accurate review of the rental index at the building level, which is the first of its kind in the region, supported by data that includes the number of contracts and the average values ​​registered for each building within its area, while the second section shows daily rental transactions in a live and interactive manner, which reflects the pulse of the market moment by moment, and provides a direct visualization of the movement of rents in various regions. Around Dubai.

He pointed out that this new initiative aims to enable the formulation of more accurate and intelligent policies, in addition to enhancing investor confidence through fair and transparent evaluations.

The Director of the Real Estate Transactions Department at the Dubai Land Department said that the new initiative helps provide in-depth insights into market dynamics and open broader horizons for investors, while providing sustainable housing options that are in line with the high quality of life that characterizes Dubai.

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A platform that connects all service channels… and a digital assistant around the clock

The Dubai Land Department announced its cooperation with Microsoft, which paves the way for a new phase of a more efficient and smooth customer experience, through a unified system for managing customer relationships using the data-driven software solution “Microsoft Dynamics 365 CRM,” and its advanced technologies such as artificial intelligence and automation.

This cooperation, which was announced during GITEX Global 2025, aims to accelerate the digital transformation efforts in the department, by developing an integrated platform that connects all service channels – from the call center, email, and live chat to social media, the smart application, and the website – within a unified and comprehensive experience that simplifies procedures, enhances customer satisfaction, and protects their rights. The system also contributes to raising service efficiency and quality. Response, through intelligent automation that follows up on requests, monitors performance indicators, and links them to all of the department’s operational systems.

The department also revealed the “Multi-Channel Customer Service Assistant” (Malik), which is a qualitative addition to real estate services in Dubai. This technology provides a unified and seamless support experience across various channels preferred by customers, including WhatsApp, the website and the smart application, to provide an immediate response 24 hours a day, 7 days a week via text or voice messages, giving them great flexibility in accessing services and information.

“Malik” contributes to simplifying procedures, saving time and effort, and places the customer at the heart of the service through seamless communication that ensures integration between channels without interruption or repetition of steps.