“Justice” re-engineers and designs 92 smart judicial and legal services

The Ministry of Justice launched the “User Effort Study” initiative, within the second phase of the digital bureaucracy zeroing program, with the aim of improving the quality of legal and judicial services, and improving the user experience, by employing artificial intelligence techniques to understand customers’ needs and analyze their experiences.

The Ministry of Justice confirmed that the initiative establishes an innovative, human-centered government approach that provides customized digital services that meet the aspirations of all categories of customers.

She explained that the study of user experience relies on artificial intelligence to deeply understand customers, from the first step in the customer’s journey, as artificial intelligence carefully monitors his interaction, analyzes his needs, feelings, and behavior, tracks his search path, and suggests smart solutions to develop the service.

She pointed out that during this initiative, the Ministry held more than 75 interactive sessions, with more than 85 customers, and more than 92 services and processes were re-engineered and designed, focusing on court services, legal experts, lawyers, marriage services, bankruptcy and money laundering.

She stressed that this initiative comes within the Ministry of Justice’s efforts to zero out the digital bureaucracy, to reach the result that the customer designs the service to be simpler, faster, and without complexity, and that the Ministry’s judicial and legal services are smart, starting with human understanding and ending with his happiness.

She called on customers to apply for the Ministry of Justice’s digital services with ease and with the click of a button, by visiting its website or downloading the smart application, where they can benefit from many services, including registering cases before the Federal Courts of First Instance, Appellate and before the Federal Supreme Court, registering disputes before alternative litigation systems, and registering a grievance against the decision of the enforcement judge.

Last September, the Ministry of Justice organized a customer forum within the second phase of the zero-bureaucracy program, at the Government Accelerators Center in the Emirate of Dubai, as part of its efforts to enhance efficiency and consolidate innovation in providing advanced digital judicial and legal services that contribute to simplifying the customers’ journey and enhancing government integration with partners from the government and private sectors.

The forum, which was organized in cooperation with the Ministry of Human Resources and Emiratisation, the Ministry of Family, and the team working on the zero-bureaucracy program in the Prime Minister’s Office, witnessed the participation of an elite group of senior citizens and people of determination, in addition to the category of workers and employers in labor cases, in addition to an elite group of lawyers and legal advisors.

Active discussions were held with various categories of customers with the aim of designing the Ministry of Justice’s services, by adopting the “Persona Service” approach for a deeper understanding of the needs of these different categories, in addition to monitoring the challenges to come up with innovative solutions that enhance the quality of the Ministry of Justice’s services, facilitate customers’ access to justice services, and achieve the goals of the Zero-Bureaucracy Program.

This step comes as part of the Ministry of Justice’s endeavor to provide flexible digital services that meet society’s aspirations and support the goals of the “Year of Society 2025” in enhancing integration between sectors, empowering vulnerable groups, raising the efficiency of public services, and promoting sustainable development.