“Emirates Health” launches advanced services within the “Health Journey Without Bureaucracy” forum

The Emirates Health Services Corporation launched a package of developed services within the “Health Journey Without Bureaucracy” forum, which was held today at the Etihad Museum in Dubai, in the presence of Dr. Yousef Mohammed Al Serkal, Director General of the Corporation, and Engineer Mohammed bin Taliah, Head of Government Services in the UAE Government, along with a number of executive leaders and representatives of government and private agencies.

This forum comes within the framework of the organization’s commitment to embodying the UAE government’s directives in the zero-bureaucracy program, which aims to simplify procedures, speed up services, and improve the customer experience, within a more efficient, flexible and innovative work system.

Dr. Yousef Al Sarkal stressed that the forum is a translation of the vision of the UAE government to eliminate bureaucracy and establish a more effective and flexible government approach, by overcoming traditional challenges and establishing an institutional work system that places the customer as a major partner in designing and improving services.

He explained that eliminating bureaucracy represents a comprehensive intellectual shift towards a more proactive and humane government, noting that the institution has succeeded in moving zeroing practices to a new level by simplifying procedures, achieving integration of digital systems, and accelerating health services through interconnected packages covering various stages of life.

He stressed that the customer is the core of every initiative and the focus of every development, and that true success is achieved by integrating efforts and exchanging experiences and best practices, ensuring a smoother, more quality and humane health journey, which reflects the institution’s continued commitment to improving the healthcare system in the UAE.

The developed package included a number of vital services that covered the stages of the customer’s health journey from reservation to diagnosis and treatment, including quick registration, which allows the customer to complete the registration procedures in one step in less than five minutes via the digital ID (UAE Pass), reducing the number of visits in the proactive diagnosis service for osteoporosis and breast cancer from five visits to only one visit, and the digital health file that links customer data with medical personnel and enables unified access to services…and other services.

The forum’s activities included a number of segments that reflected the spirit of institutional transformation in the Foundation, where a video presentation entitled “Pulse of Life” embodied the different paths of life and the extent to which the Foundation’s services are linked to the human journey from birth to the advanced stages of life.

The most prominent statistics on the processes of zeroing out bureaucracy and the reduction in administrative steps achieved and the improvement in the time for completing services were reviewed, in addition to a dialogue session entitled “The customer experience at the heart of digital transformation.”

The forum witnessed the honoring of a group of partners, customers and employees who contributed to simplifying procedures and improving services, in appreciation of their role in embodying the principles of eliminating bureaucracy and achieving a positive transformation in the customer experience.

The development of these packages comes within the second phase of the program for zeroing out government bureaucracy, which was launched by the UAE government to simplify procedures and speed up services, in line with the “UAE Centennial 2071” vision, which aims to achieve happiness for society and improve the quality of life by harnessing future sciences and technologies, and providing proactive services in partnership with society and entrepreneurs.