المملكة: Amid global competition, the Board of Grievances wins two international awards in customer experience
Harvest Board of Grievances Gold Award for Best Digital Transformation on a Platform "specific" Digital, during the International Customer Experience Awards 2025 ceremony, which was held on Wednesday, November 12, 2025 in the British capital, London, with the participation of a group of the most prominent international bodies interested in the experiences of beneficiaries.
The Board of Grievances also won the silver award in the category of Best Use of Artificial Intelligence for the Intelligent Cognitive Assistant System, confirming its excellence in employing modern technologies to serve administrative justice, and developing an innovative interactive experience with beneficiaries through an integrated digital system that enhances efficiency, transparency and quality. Services.
This achievement embodies the qualitative development achieved by the Board of Grievances in the path of digital transformation in the Kingdom, and the effective contribution it makes to raising the quality of life and serving the beneficiary, thanks to the generous support it receives from the Custodian of the Two Holy Mosques and His Highness the Crown Prince – may God protect them.
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