When your leader is Mohammed bin Rashid, you are in a constant race towards leadership

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence, and Chairman of the Executive Council of the Emirate of Dubai, approved the results of the study of customer, employee and secret shopper happiness for the year 2024, and His Highness affirmed pride in the fact that all government agencies in Dubai achieved a 90% rate. It is higher in the customer happiness index.

His Highness said in a blog post on his account on the “X” platform:

We adopted the results of the 2024 Customer, Employee, and Secret Shopper Happiness Study, and directed the Dubai Government Excellence Program team to work immediately to design and implement a comprehensive mechanism that ensures the integration of employee and customer happiness studies with institutional evaluation to become more comprehensive and integrated with the categories of the Government Excellence System, and it will be announced at the Excellence Program ceremony. Governmental.

• 93.8% Average happiness index of customers dealing with the Dubai government

• 86.7% Average happiness index of Dubai government employees

• 95.8% Average daily mystery shopper index

We are proud that all government agencies in Dubai have achieved a rate of 90% or higher in the customer happiness index, and we congratulate the team of the Mohammed bin Rashid Housing Establishment for topping the customer and employee happiness indicators..

My message to everyone: When your leader is Mohammed bin Rashid, you are on an endless process of development and a constant race towards excellence, leadership and first place.