Khalid bin Mohammed bin Zayed honors the winners of the first session of the “Abu Dhabi Award for Experience Experienced Experienced” without effort

His Highness Sheikh Khalid bin Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Chairman of the Executive Council of the Emirate of Abu Dhabi, honored the winners of the first session of the “Abu Dhabi Award for Experience Transfer Umrah”, which is organized by the Government Empowerment Department – Abu Dhabi, during a ceremony held in the presence of more than 500 Of decision makers, innovators and pioneers of customer experience, to celebrate the efforts and achievements of 32 entities Government and company in redesigning government services and upgrading the standards of excellence in them.

The award includes three main categories: “Best Service”, “The Best Life Experience”, and “Stars of Experience Experienced Experienced”, in addition to special honors.

The ceremony witnessed the honoring of a number of bodies, companies and individuals in the three main categories of the award, as the Abu Dhabi Social Support Authority won the “Best Service” award for the “Social Support Request” service; She won the “Best Life Experience” award – Abu Dhabi, in cooperation with the Judicial Department – Abu Dhabi, Abu Dhabi Public Health Center, Health Company, Abu Dhabi Retirement Fund, Taqah Company, and “Du” for launching the first phase of the “Sankak” initiative; Within the category “Stars Experience Transfer without effort”, ten individuals won; Within the categories of special honors, each of the Department of Health – Abu Dhabi won the service of “certifying a satisfactory leave certificate”, the Abu Dhabi Pension Fund for the “Certificate of the Communication of the Communication” service, and the Zayed Upper Foundation for the owners of determination for the service “issuing a permit to stances of the owners of determination”.

His Highness Sheikh Khalid bin Mohammed bin Zayed Al Nahyan affirmed that “the Abu Dhabi Award for Experience Customers Without Earent” embodies the commitment of the Emirate of Abu Dhabi to develop government services, enhance its efficiency, and provide a smooth and flexible experience for customers, indicating that His Highness is honored by distinguished parties and individuals in this field stimulates the adoption of More innovative solutions that contribute to upgrading the quality of services and established a place The Abu Dhabi government in the field of government excellence.

His Highness pointed out that the consolidation of a culture of excellence and innovation in government services requires continuing to develop quality initiatives, employ smart solutions and artificial intelligence techniques to enhance government performance efficiency and provide integrated services that rise to the quality of life and keep pace with the needs of various groups of society.

The “Abu Dhabi Award for Experience Terkers Without Earent” aims to honor the exceptional achievements of services that facilitate the experience of customers, and has made a tangible impact on the lives of individuals, visitors and companies in the Emirate of Abu Dhabi, by reducing the effort, enhancing customer satisfaction, and enabling them to complete their daily transactions with flexibility and no Effort, without the need to visit the authorities.

On this occasion, Ahmed Tamim Al -Kitab, head of the Government Empowerment Department – Abu Dhabi said: “We have witnessed today a distinguished honor of exceptional efforts that embody our vision in building a government services system without effort, and contributes to facilitating the lives of individuals, companies and visitors, in addition to enhancing the status of the Emirate of Abu Dhabi as a leading destination in Innovation and excellence. “

He added, “This award is not only a celebration of the achievements of today, but also an invitation to everyone to continue to search for innovative solutions that contribute to simplifying the government experience and making it more efficient and flexible. We are confident that the future holds new opportunities to achieve more progress, which reflects positively on the quality of life Our community. “

For his part, Said Al Mulla, Executive Director of the Customer Experience Sector in the Government Empowerment Department – Abu Dhabi said: “The Abu Dhabi Award for Experience Experienced Experienced” is not just a tribute to the achievements, but rather a platform to consolidate the culture of excellence and innovation in government services. What we have seen today is a harvest For tireless efforts and constructive cooperation by government agencies and companies, which believed in the importance of developing the experience of customers without effort and simplification procedures”.

He emphasized the role of the award in stimulating more initiatives and projects that contribute to upgrading the criteria of customer experience, and support efforts to provide a pre -emptive and smart experience and without effort, in line with the aspirations of all members of society and their renewable needs.

It is noteworthy that the “Abu Dhabi Award for Experience Customers Without Earent” is consistent with the vision of the government empowerment circle – Abu Dhabi and its mission in stimulating innovation and empowering government agencies to enhance their efforts in providing an exceptional experience through innovative services and unique solutions.

The award is an extension of the success of the “Abu Dhabi Program for Experience Transfer without effort”, which contributed to simplifying procedures for customers, reducing the number of visits to service centers by about 400 thousand visits, reducing the volume of customers’ requests by 64%, and reducing the number of steps required to complete services by 23%, to In addition to reducing the number of data boxes in requests to complete services by 36%, which contributed to achieving distinguished levels of satisfaction Dealers in accordance with international standards.