“Dubai Roads” launches the new generation of its digital services to achieve “zero waiting”

The Dubai Roads and Transport Authority launched the new generation of 360 services policy, aimed at developing the experience of customers, by providing integrated, smooth and proactive digital services, without the need for personal attendance, within the framework of the authority’s efforts to develop digital solutions, with the aim of transforming its services to become self -that and enables customers to access them easily through common digital channels such as the “Dubai Now” application.

The Director General and Chairman of the Board of Directors of the Authority, Matar Al -Tayer, confirmed in a press statement yesterday the commitment of the authority to develop a modern and smart services system that meets the aspirations of customers with high efficiency and flexibility, in translation of the vision and directives The world, as well as the continuous follow -up of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defense and Chairman of the Executive Council of the Emirate of Dubai, stressing the authority’s keenness to employ smart technologies, to develop services and enhance the experience of customers, as it was able to convert its services into smart services that are provided through various digital channels, and in its design it was taken to be innovative and easy to use.

Al -Tayer added: “The Authority has completed the second stage of (360 Services Policy), during which drivers and vehicles licensing services were developed, and they were transferred to digital, proactive and integrated services, and this stage constitutes 40%of the total services of the authority,” noting that development contributed to enhancing the efficiency of services, improving the experience of customers, and the rise of their happiness index to 98.9%, improving the level of easy access to services by 96%, and achieving zero waiting in 82 Service, and cancel the need for the personal attendance of 63 services, in addition to reducing the steps for obtaining services by 36%, and raising the percentage of services by providing new digital options by 61%, and the increase in the percentage of digital adoption to 96%in the last quarter of 2024.

He explained that in the year 2024, the authority worked with 32 partners from the government and private sectors to achieve integration in services, which contributed to the development and improvement of 71 services, so that its provision becomes without any previous requirements, indicating that the authority will begin, this year, the implementation of the third phase of politics and according to the plan, and at this stage all the services of the authority will be developed, and this will contribute to improving the experience of customers, and achieving targeting indicators of the happiness of the customers.