“Dubai Airports” train 53 thousand employees on the “unified service”

The CEO of Human Resources at the Dubai Airports Corporation, Mashari Al -Bannai, stated that the Foundation has trained more than 53 thousand employees in the airport community on the “unified service” and “facilitated travel” programs as part of its efforts to provide a global hospitality experience based on excellence and comprehensiveness and takes into account the needs of all travelers, including those with hidden challenges, such as autism and sensory sensitivity disorders.

Al -Bannai said, in statements to the Emirates News Agency, “WAM”, that human capital is an essential pillar in achieving the strategic “Dubai airports” goals in an operational environment that receives about 90 million passengers annually, stressing that the success of the institution depends on efficient and consistent cadres with the culture of innovation and institutional excellence.

He added that “Dubai Airports” adopts a vision that places man at the heart of its strategy through comprehensive development and societal initiatives that include employees and the airport community as a whole and is led by the principle of “many hearts of one pulse” within a unified institutional culture under the umbrella of “OneDXB”.

He pointed out that the Foundation launched the “Open Learning Center”, a digital platform that includes more than 5,000 training courses and 300 annual programs that cover vital topics such as leadership, digital transformation, mental and physical health, as well as international experts to enhance knowledge and future skills.

Al -Bannai emphasized that the employee’s well -being is a major axis in the strategy of “Dubai Airports”, where the luxury plan is based on five axes: professional development, physical health, financial stability, social relations, and community contribution, pointing out that the results of the global “Gallup” questionnaires placed “Dubai airports” within the highest quarter in terms of employee satisfaction and institutional involvement.

He said that when the employee feels appreciation and support, this is reflected automatically on the guest’s experience, noting that the work teams in “Dubai Airports” are fully aware that its role is the first and last impression of Dubai guests from around the world.

Regarding the work environment, Al -Bannai explained that “Dubai Airports” includes workers of more than 90 different nationalities and encourages a culture of diversity and cooperation, which enhances cultural intelligence and creativity and provides an environment that stimulates excellence and innovation in providing services.

He stressed that “Dubai Airports” adopts a deliberate balance between operating excellence and developing skills by integrating learning in the daily workflow and using data to monitor skills gaps and designing effective training interventions, as well as adopting the “graceful workforce model” that gives the institution flexibility in facing challenges without affecting the quality of service.