Our goal is a government without complexity and services without waiting

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God bless him, stressed that the UAE led by His Highness Sheikh Mohammed bin Zayed Al Nahyan, President of the State, may God protect him, continues to establish a leading global system in government work, the basis of which is the provision of more efficient, more quality, more effective and remotely impact services in society, by making people’s lives easier and smooth, higher, quality, efficient, and design. Simple, it accommodates the best experiences of government performance, and employs accumulated human knowledge and experiences, and technical development, to meet human needs and requirements as soon as possible and less effort, and the most abbreviated, greatest and best procedures.

This came during the announcement of His Highness Sheikh Mohammed bin Rashid Al Maktoum, the launch of the second phase of the bureaucracy program, during a ceremony held in Dubai, with the participation of more than 200 ministers, ministries and general managers of the federal authorities.

His Highness Sheikh Mohammed bin Rashid Al Maktoum said, in a post on his official account in the X platform, yesterday: “We launched today the second stage of the bureaucracy to the government of the UAE .. A national project for the manufacture of government services is simple And time. ”

His Highness added: “We thank more than 30 government agencies, and 690 teams that contributed to simplifying and reducing governmental procedures … and today, we expand the scope of completion, intensify efforts … especially in the field of digital bureaucracy .. Our goal is: a government without complication, and without waiting services .. and results that make real difference in people’s lives.”

The program represents a comprehensive national system for bureaucratic tolerance projects and initiatives, and an incubator for the efforts of all ministries and authorities, to achieve the strategic goal of the UAE government to be the best government in the world in providing services, and reaching zero bureaucracy in the UAE government.

The results of the first stage

On the other hand, the Minister of Cabinet Affairs, Muhammad Abdullah Al -Qarqawi, stressed that the steps that have been accomplished, and the results that were achieved during the first stage of the bureaucracy program, come within the framework of achieving the vision of the leadership of the UAE, which always directed us to serve people and continuous development to facilitate their lives with easy and pre -emptive procedures and services.

He said during his opening speech to launch the second phase of the program: “More than 690 working teams within 30 government agencies participated during the first stage in canceling more than 4000 procedures, and abbreviating more than 70% of the time period for providing services, deleting 1,600 repeated requirements, and the UAE government celebrated the best 3 bodies in the bureaucracy.”

Al -Qarqawi stressed that what has been accomplished during the previous period is a new model in the management of government work in a more effective way, as government work teams were used to re -engineer procedures and raise the efficiency of services, and the team completed this task with high efficiency, and this is not the main savings that we were looking forward to, but the real savings are the savings in the times of the public and dealers, and at the times of companies and investors, which amounted to more than 12 million hours of work annually, and more than 1.12 billion AED.

He pointed out that «the next stage will include more reduction in unnecessary procedures, expanding the reduction in the number of smart applications by beating the digital bureaucracy, and raising the efficiency and providing digital systems throughout the hours of the day. And consolidating digital integration between government agencies, and improving the experience of digital dealers.

Outstanding results

The program achieved distinguished results within the first stage of it, as it laid a new model in the management of government work, redesign procedures and raising the efficiency of services in a more effective way, as more than 690 work teams participated in 30 government agencies in canceling more than 4000 unnecessary procedures, and abbreviating more than 70% of the time of providing services, and 4500 customers participated in the whistle, and more than 19 thousand employees participated.

The results of the program contributed to improving 200 million annual transactions, and providing 12 million hours annually to dealers, in addition to 1.12 billion dirhams annually, which were provided to individuals and businesses of the costs of transition and waste time, as well as honoring the distinguished teams in government agencies with seven million dirhams.

100 %topple

The program includes within its directions in the second stage to be 100% of the digital bureaucracy, such as digital complications, the large number of smart applications, and the modernization and development of all government digital systems, as well as the effective adoption of artificial intelligence.

The program will also continue to settle unnecessary governmental procedures and services, to cancel duplication in procedures between government agencies, and to whistle all unnecessary burdens, requirements and requirements.

Government achievements

The Minister of Justice, Abdullah bin Sultan bin Awad Al -Nuaimi, within the agenda of the launch ceremony of the second phase to whistle the bureaucracy, dealt with the achievements of the ministry and its distinguished journey in the bureaucracy of the government bureaucracy, reviewing a number of initiatives and projects launched by the Ministry of Justice since the launch of the program, which contributed to its first place in the award for the best team in the Emirates government in the bureaucracy.

The head of government services in the UAE government, Eng. Mohammed bin Tala’i, reviewed the features of the second session of the government bureaucracy program, which aims to cancel more of unnecessary governmental procedures and requirements, to whistle all forms of digital bureaucracy, whistling the requirements and unnecessary and unnecessary requirements, pointing to the next stage of work will focus on promoting government integration, supporting data sharing, creating and creating common solutions, It adopts leading business practices.

The agenda included an interactive dialogue session entitled “Bureaucracy and the private sector”, in which the Chairman of the Board of Directors participated in the Executive Director of the Tidawi Health Care Group, Marwan Ibrahim Haji Nasser, and the Director General of the UAE shopping centers at the Majid Al Futtaim Real Estate Group, Fouad Mansour Sharaf, and speakers in the session discussed their visions and ideas for the effects of the bureaucracy on the efficiency of the private sector, quality of performance and excellence It is presented.

Detail of government bureaucracy

In November 2023, the government of the UAE launched the “State Bureaucracy” program to simplify and reduce procedures and abolish unnecessary procedures and requirements, in the framework of the leadership’s directions by consolidating a future pioneering experience, adopting facilitating people’s lives, strengthening a stimulating environment, attractive to minds and talents, and the aim of the program in its first session to simplify and reduce government measures and cancel unnecessary requirements, via through Cancel 2000 government procedures, and reduce 50% of the time periods of the procedures.

Mohammed bin Rashid:

• UAE, led by Mohammed bin Zayed, continues to establish a leading global system in government work.

• In the first stage, we summarized more than 70% of the time of providing services, and we canceled more than 4000 unnecessary procedures.

• We thank more than 30 government agencies, and 690 teams have contributed to simplifying and reducing government procedures.

Muhammad al -Qarqawi:

• What has been accomplished is a new model in managing government work in a more effective way .. Government teams have been used to re -engineer procedures and raise the efficiency of services.