Health: Hotline "105" Receives 5,000 calls during November 2025 with a 100% completion rate
The Ministry of Health and Population announced that 5,000 calls were received via the unified hotline “105” During the month of November 2025, in implementation of the directives of Dr. Khaled Abdel Ghaffar, Deputy Prime Minister and Minister of Health and Population, to enhance the efficiency of the health system and facilitate communication with citizens through a comprehensive central platform.
Dr. Hossam Abdel Ghaffar, the Ministry’s official spokesman, confirmed achieving a 100% completion rate in responding to all calls.
Inquiries about immunizations and vaccines topped the list at 20.36% (1018 calls), These were followed by general inquiries at a rate of 18.82% (941 calls), then complaints against health facilities and treatment requests at a rate of 12.64% (632 calls).
The calls also included various requests such as the integrated services card (4.62%, 231 calls), general complaints (12.22%, 611 calls), and requests for emergency blood, care, and nurseries (2.3%, 115 calls), in addition to other inquiries about Medical consultations, licenses, assignments, and health units.
Abdul Ghaffar explained that the hotline (105) is an essential pillar for meeting the needs of citizens, as it provides urgent care services such as burn beds, incubators, blood bags, and the heart attack and stroke initiative, in addition to supporting the end of waiting lists in 11 medical specialties, and the services of specialized medical councils “treatment at state expense, prosthetic devices, and service cards.” Integrated” and “100 Million Health” initiatives, as well as prevention and vaccinations, mental health support, addiction treatment, and family planning.
He pointed to the continuation of awareness efforts on the importance of the hotline and unifying communication channels, which enhances the speed of response and reduces dispersion, in line with Egypt’s 2030 vision for comprehensive health care. The Ministry also reviews the line services daily to ensure efficiency and accuracy in transfer and response.
In the context of measuring citizen satisfaction, a random sample of 471 citizens during September and October 2025 showed that the satisfaction rate exceeded 93% of the total calls processed (391 calls).
Abdul Ghaffar confirmed monitoring operational observations to develop the service, such as standardizing response procedures, supporting services during periods of pressure, and improving the availability of information to service providers.
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