المملكة: urgent: "Water" It explains the rights of beneficiaries when the service is stopped for non-payment
The Saudi Water Authority clarified the rights of beneficiaries that must be adhered to before, during and after stopping Providing the service.
Rights of the beneficiary
The authority stated that the beneficiary has the right to advance notice before stopping, and to clearly document the reason for the procedure when it is implemented, in addition to returning the service within a maximum period of 24 hours from the time of completing the payment.
It confirmed that if any of these rights are not met, the beneficiary has the right to file a complaint with the service provider to be dealt with, and in the event of a lack of response, he has the right to escalate the complaint to the authority for a decision, stressing that it will follow up on the commitment of the service providers. Within its organizational role For the water sector.
In a related context, the Authority indicated the availability of flexible financial solutions, in integration with the National Water Company, that contribute to enabling beneficiaries to address their obligations and reduce the risks of stopping service, according to a specific mechanism published on the Authority’s platforms.
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