المملكة: With 360 guides.. "Simultaneous translation" Enhancing field guidance at the Grand Mosque

In a development step aimed at facilitating the Guests of God and improving the services provided to them during the million-person gatherings in The holy month of Ramadan, the General Authority for the Affairs of The Grand Mosqueand the Prophet’s Mosque are a package of improvements to the system "Field guidance".

These updates included support "Dismounted teams" With multilingual interpretation services, to ensure that spatial and directional instructions are accessible to all worshipers and Umrah performers of various nationalities and languages with ease.

At the operational level for the Holy Month season, the Authority has recruited an integrated guidance system based on 60 guidance points carefully distributed throughout the Grand Mosque.

The operation of these points is supervised by 360 qualified field guides, whose tasks are focused on providing direct guidance, And facilitating visitors’ access to facilities and services, while maintaining the highest levels of flow of movement within the corridors of the Grand Mosque and its external courtyards.

Growth of beneficiaries by 30%

These development steps in the field guidance system, which were supported by simultaneous translation services and multilingual signboards, resulted in achieving a qualitative leap embodied in raising the percentage of beneficiaries of these services by about 30%.

This shift also contributed In improving the pace and speed of response of field teams to meet the needs of worshipers and pilgrims, with complete flow and without causing any impact on the flow of crowds.

Intelligent integration of guidance

It leads "Dismounted teams" It plays a pivotal role in directing worshipers from the courtyards to the various internal facilities, in a work that integrates seamlessly with the comprehensive guidance system.

This system relies on smart guidance signs, supported by systems. "Color coding" And identification numbers, to direct the guests of God towards the entrances, chapels, and vital facilities, in a way that improves the visitor’s experience.

The authority confirmed that it is moving forward in sustaining the development of its guidance system and expanding the scope of translation services to serve visitors throughout the year.

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