المملكة: Through 41 centers.. "Ascetic care" Enhancing the experience of the guests of God with 600,000 services
Revealed that More than 600 thousand services were provided to the guests of God during , through 41 centers distributed in Mecca, Medina, Jeddah, and the Holy Sites.
This comes within the framework of its efforts to enhance the quality of field services and enrich the experience of pilgrims and Umrah performers, in line with the goals of the Kingdom’s Vision 2030 and the program for serving the guests of God.
Centers "Ascetic care"
The Ministry explained that the centres "Ascetic care" Its field interface represents providing direct services to the guests of God, through an integrated system that includes guidance and direction, receiving inquiries and complaints, and dealing with reports of missing persons.
In addition to supporting beneficiaries in using my application "Asceticism" and"We trust"which contributes to facilitating the journey of Hajj and Umrah pilgrims from his arrival until his departure from the Kingdom.
It indicated that the centers are spread in locations with a high density of pilgrims, and operate around the clock by qualified national cadres who speak several languages, in addition to sign language, with their integration with government agencies, the private sector and the non-profit sector, which enhances the speed of response and raises the quality of services provided.
Hajj Season
The Ministry indicated that the services provided During the Hajj season, it varied between more than 297 thousand enrichment services, more than 193 thousand guidance and guidance services, and more than 53 thousand services for inquiries.
In addition to more than 34 thousand services linked to the application "Asceticism"And more than 5,000 health services, in addition to 281 services designated for the business sector, which included accrediting housing service providers and receiving their inquiries.
She added that the centers "Ascetic care" It provides its services to the individual and business sectors, as individual services include advice and guidance, answering inquiries, receiving complaints, dealing with cases of missing persons, and technical support for my applications. "Asceticism" and"We trust"
In addition to enrichment services, the business sector provides accreditation services for housing service providers, in a way that enhances integration between the various parties of the system of serving the guests of God.
Hajj Season 1447 AH
The Ministry confirmed that the Hajj Season 1447 AH witnessed the implementation of a number of development initiatives in centers "Ascetic care"It included qualifying human cadres, developing a unified guidance system, raising operational readiness, and expanding cooperation with partner agencies, in addition to implementing health awareness programs, with the aim of enhancing performance efficiency and improving the quality of services.
The Ministry of Hajj and Umrah stressed the continued development of center services. "Ascetic care" By raising operational readiness, expanding partnerships, and developing digital systems and services, which contributes to providing a more quality and smooth experience for the pilgrims at various stages of their journey.
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