The Middle East and Africa are registering the lowest global rate of luggage handling errors

23 hours ago

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Geneva, June 12 / WAM / A recent global report issued by “Seta” revealed that the Middle East and Africa has achieved the best global performance in the 2024 air transport sector, recording the lowest rate of wrong luggage ever.

According to the Sita Information Technology Analysis report for 2025, the rate in the region reached 6.02 bags per thousand passengers, which confirms its global leadership in this field.
On the global level, the report showed a remarkable improvement, as the total rate of wrong handling decreased to 6.3 bags per thousand passengers, compared to 6.9 in the previous year, despite the growth of global travel by 8.2% during 2024, and this represents a historical decrease of 67% compared to 2007, while the total number of bags that were incorrectly tried to 33.4 million bags.

Despite this progress, the wrong handling operations have given the aviation sector expensive costs of about $ 5 billion in 2024, highlighting the urgent need to continue investing in automatic and immediate luggage systems; On the other hand, the sector has proven high ability to address problems quickly, as more than 66 % (22.2 million) of cases were resolved within only 48 hours, relying on the “World Triser” tool, and 25 % of these cases were dealt with within only 12 hours.

David Lavoril, CEO of Seta, attributed this transformation to technology, saying: We have witnessed a radical shift with the adoption of automation and widespread use of actual time tracking techniques, solutions such as artificial intelligence and self -service analyzes in the experimentation stage, but have become standard and influential solutions that contribute to dealing with increasing luggage sizes. More precisely.

This technological orientation is reflected directly on the experience of travelers, as 42% of them managed in 2024 to reach immediate updates about the state of their luggage, as passengers aspire to more innovation, as almost half of them reported that following the luggage via mobile phone will enhance their confidence, while 38% of them see the importance of digital identification cards.

Nicole Hog, director of luggage at Seta, confirmed that the future of luggage handling is developing quickly thanks to automation solutions, computer vision and mobile tools, with the aim of providing reliable and comfortable experiences for travelers.