The Chairman of the Hospital Authority follows up on the performance of the unified government complaints system
Dr. received Muhammad Mustafa Abdel Ghaffar, Chairman of the General Authority for Hospitals and Educational Institutes, and Eng. Karam Khalifa, Director of the Complaints Follow-up Department at the Presidency of the Council of Ministers, to follow up on the Authority’s position of receiving, monitoring and responding to citizens’ complaints registered on the government complaints system, and to review the performance indicators for dealing with those complaints.
Dr. said. Muhammad Mustafa Abdel Ghaffar, Chairman of the Authority, said: We are constantly working to improve the efficiency of communication channels with citizens and develop field follow-up mechanisms and statistical analysis of complaints, which helps identify the most prominent challenges and work to address them from their roots, and that the Authority pays great attention to citizens’ complaints and observations, as it is one of the basic tools for developing performance and improving the quality of services provided, stressing that the Authority deals with every complaint to the utmost degree. Seriousness and speed through the unified government complaints system, ensuring the speed of taking corrective measures and enhancing the principles of transparency and accountability.
Engineer Karam Khalifa, Director of the Complaints Follow-up Department at the Presidency of the Council of Ministers, also reviewed during the meeting the executive steps for developing the unified government complaints system, in light of Presidential Resolution No. (314) of 2017, and Prime Minister Resolution No. (2564) of 2024 regarding Reorganizing the system and administrative divisions to serve citizens, stressing that the unified government complaints system is a strategic tool for direct communication with citizens, and contributes effectively to raising the efficiency of responding to public complaints, and alleviating their suffering, by communicating complaints to the competent authorities, and following up on taking the necessary measures to resolve them as quickly as possible.
Wael Suleiman, General Director of Citizen Service, participated in the meeting. At the Authority, and Amr Saber, responsible for following up on the government complaints system at the Authority.
It is noteworthy that beneficiaries of the system can submit complaints and inquiries regarding comprehensive health insurance services through the official channels of the unified government complaints system, affiliated with the Presidency of the Council of Ministers, as follows:
– Through the electronic portal of the unified government complaints system at the link: Through the “At Your Service” application. On the mobile phone, which allows registering the complaint and obtaining a follow-up number and secret number through which the actions taken regarding the submitted complaint can be followed.
– Via the unified government complaints system hotline No. (16528) to receive citizens’ complaints and inquiries.
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