A proactive plan to address potential technical malfunctions before the first semester exams

Government and private school administrations revealed the preparation of a comprehensive plan to inspect, maintain and update internal devices and networks, to ensure the quality of implementing electronic central tests.

Technical support specialists in schools confirmed that the proactive plan aims to predict potential malfunctions before they occur, so that they do not escalate and turn into obstacles that threaten the conduct of the end-of-first semester exams for the current academic year 2025-2026.

In detail, public and private school administrations revealed to Emirates Today the scenes of preparation for the end-of-first semester exams for the current academic year 2025-2026, as they adopted a comprehensive plan aimed at examining, maintaining and updating internal devices and networks.

The departments indicated that technical support teams are intensifying their efforts to ensure the readiness of the digital infrastructure, by testing systems and addressing potential malfunctions, to ensure that students perform their exams in a stable and technically secure environment without malfunctions.

A technical support supervisor in one of the schools, Engineer Ahmed Murad, confirmed that the schools entered a state of comprehensive readiness at the beginning of this week for the end-of-first semester tests, which are scheduled to begin on November 20th and continue until the fourth of next December. He explained that the support teams began implementing a precise plan, which includes examining all devices, maintaining internal networks, and updating the systems in an integrated manner.

He explained that the goal is to ensure a stable and safe technical environment that allows students to perform their electronic tests without any obstacles, pointing out that these processes are carried out according to a coordinated timetable, covering all classes and laboratories.

For his part, the technical engineer at one of the schools, Samih Abdullah, explained that the testing days represent the true emergency season for technical support teams, as the pace of work increases to its highest levels.

He said: “We examine each device individually, and ensure the readiness of the systems and the integrity of the network connection, because any minor defect may expose the student’s experience to interruption or delay.”

The technology officer in one of the schools, Engineer Alia Muhammad, confirmed that the schools have allocated central follow-up rooms to monitor the progress of the tests moment by moment, as these rooms receive technical reports immediately and deal with them through internal communication channels between teachers and technicians.

She explained that the presence of these rooms contributes to enhancing performance efficiency and rapid response to malfunctions, noting that continuous coordination between educational and technical staff constitutes a pivotal factor in the success of the digital testing system.

The technical support supervisor in one of the schools, engineer Hamda Ahmed, said that during the testing period, schools transform into digital operating rooms that are managed with precision and discipline, where a comprehensive plan is implemented that includes testing the connection to the platforms, checking the devices, and distributing support teams within the halls to ensure smooth performance.

She added that every minute is counted during the tests, noting that schools have adopted backup systems for the Internet and energy in anticipation of any emergency, in addition to training students on technical procedures to ensure the continuity of the test without disruption.

The coordinator of testing affairs in one of the schools, Fatima Salam, said, “The success of any electronic test depends on careful coordination between the academic and technical team,” explaining that before starting the test, they ensure that the devices and students’ accounts are ready, while engineers manage the technical infrastructure to ensure that the process runs smoothly.

For their part, school principals and educators, Ali Bin Muhail, Khaled Abdel Hamid, Kamal Farhat, Salma Eid, and Nada Hijazi, stressed that the success of electronic tests does not only represent a technical achievement, but rather reflects firm confidence in the efficiency of the schools’ digital infrastructure and their ability to manage smart education efficiently and sustainably.

They said, “Every successful electronic test proves that the school has taken a new step in the path of digital transformation,” noting that technical support engineers have become active partners in the educational system, and are not just employees behind screens.

They added that end-of-semester tests do not only measure students’ achievement, but rather represent a real test of the educational system’s readiness for the future, in a scene that reflects the UAE’s commitment to enhancing national confidence in digital education and the smart future.

Technical support specialists in schools:

The plan includes testing the connection to the platforms, checking the devices, and distributing support teams within the halls to ensure smooth performance.

School principals:

End-of-semester tests do not only measure students’ achievement, but rather represent a true test of the educational system’s readiness for the future.