"National Center for People with Disabilities": Responding immediately to complaints and ensuring they are resolved
The General Supervisor of the National Council for Persons with Disabilities, Dr. Iman Karim, stressed the importance of responding immediately when receiving complaints and inquiries from citizens with disabilities, proposing appropriate solutions regarding them, and coordinating with the service agencies of the ministries concerned with these complaints.
This came during the meeting held by Dr. Iman Karim, with the work team of the Citizen Service Department, and the relevant technical departments of the Council, in the presence of Counselor Amr Gaballah, the Council’s legal advisor, to follow up The work progress of the citizen service system for people with disabilities, and monitoring the developments in following up on complaints and inquiries submitted by them to the Council through its communication channels, and the solutions that have been taken in this regard in coordination with the relevant authorities, and networking with the unified government complaints system affiliated with the Presidency of the Council of Ministers.
She confirmed, in a press release issued by the Council, today, Monday, that this role is one of the most important powers of the Council stipulated in Article No. (5) of the Law Establishing the National Council for Persons with Disabilities No. (11). For the year 2019.
She explained that communication with persons with disabilities is the backbone of the community of persons with disabilities, because it enables the Council and the concerned parties to identify the challenges and problems facing them, which contributes to their integration and empowerment in society, and achieves equality between all segments of society.
She directed the “General Supervisor of the Council” Members of the Citizen Service Department, to continuously and immediately follow up on all complaints submitted, ensure that they are resolved in coordination with the concerned authorities, and submit a detailed report on the complaints that have been resolved and those that are being worked on. They also directed the necessity of strengthening the mechanisms for receiving complaints and inquiries, and improving their quality, while adding a number of new mechanisms, to receive the largest possible number of inquiries and complaints submitted by people with disabilities.
The National Council for People with Disabilities noted the receipt of complaints and inquiries on the Council’s hotline No. 16736 or visit the official Facebook page and communicate through it.
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