المملكة: The Infrastructure Projects Center in Riyadh launches a program to measure beneficiary satisfaction
Launch in the "As part of its efforts to enhance direct communication channels with beneficiaries.
The program provides listening to beneficiaries’ opinions and comments about the center’s services and programmes, in a way that supports business development, raises performance efficiency, and reflects its orientation towards adopting best practices in improving the beneficiary’s experience.
Infrastructure Projects Center in Riyadh
The program aims to systematically measure the level of beneficiary satisfaction, monitor challenges, identify opportunities for improvement, and transform the feedback into development initiatives that contribute to improving services.
This comes in line with the Center’s role in supervising infrastructure projects, raising the efficiency of planning and implementation, and enhancing integration between relevant parties.
The program reflects the Center’s direct role in achieving residents’ satisfaction, thus enhancing the quality of life and elevating the urban landscape in the region.
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