المملكة: In the link… a new service to speed up the processing of complaints and suggestions in Medina
Declared Make Within its electronic services.
It aims to speed up the response to beneficiaries’ complaints and suggestions, raise the quality of treatment and improve performance efficiency.
Service "Digital report" In Medina
It includes an integrated digital experience that allows access to the service easily and clearly.
The service contributes to enhancing communication with beneficiaries and supporting the development of , through a number of paths that include submitting a complaint to escalate a complaint about a digital service, and requesting the conversion of a paper service into a digital service.
Developing digital services
This is in addition to providing suggestions that contribute to developing digital services and improving the experience of beneficiaries.
The secretariat called for benefiting from the service and submitting the beneficiaries’ opinions, comments and suggestions via this link.
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