"Interior" The results of dealer and secret shopper studies are discussed
ABU DHABI, June 29 / WAM / The Ministry of Interior, represented by the General Administration of Happiness, organized a specialized workshop to review the general results and indicators of customer and secret shopper studies for the year (2025) with the relevant authorities, at the headquarters of the Police Sports and Shooting Club in Ajman, with the participation of representatives of the general police commands in the country and the relevant departments of the Ministry.
The workshop, which comes within the framework of its commitment to developing its services and improving customer experience, discussed the results and observations, and identified opportunities for improvement and development, in a way that contributes to enhancing the quality of services, raising the efficiency of institutional performance, and achieving the best levels of customer satisfaction.
The workshop discussed the most prominent outcomes of the report and general indicators, based on a study that included various age groups and nationalities benefiting from the Ministry of Interior’s services, in addition to discussing development opportunities and proposed initiatives to enhance customer experience and improve the quality of services.
Colonel Dr. Saeed Muhammad Al-Dhahouri, Director of the Service Development Department at the Ministry of Interior, reviewed the standards on which the study was based, and included a number of services provided by the Ministry, and the unified customer journey in its various stages, starting with inquiring about the service and applying for it, through paying fees and following up on the status of the application, all the way to interacting with employees, handling complaints, and completing the service.
The workshop highlighted the most prominent recommendations, which focused on providing more comprehensive information to customers, enhancing employee experiences, implementing improvement measures for the service system, in addition to establishing integrated follow-up mechanisms to ensure achieving the best levels of performance and quality in services.
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