المملكة: Major General Al-Murabba: Passports Department is continuing to enhance the efficiency of its staff and improve services for pilgrims

Confirmed Director General of Passports in charge, Major General Dr. Saleh bin Saad box, that Passport is continuing to enhance the efficiency of its staff’s performance and improve the services provided to pilgrims in a way that keeps pace with the rapid progress witnessed by the Kingdom in serving the guests of God in accordance with the Kingdom’s Vision 2030, and reflects the keenness of the wise leadership to facilitate their journey and achieve their security and safety from their arrival until their departure.
He reviewed during his participation today, in the activities of the fifth edition of the Hajj Conference and Exhibition, within a dialogue session entitled "The journey of the arrival of the guests of God… increasing efficiency and facilitating procedures"The most prominent features of the technical transformation witnessed by the General Directorate of Passports, and its efforts to facilitate entry and exit procedures for the guests of God and raise the efficiency of the services provided to them.

Enhancing digital transformation

Major General Al Murabba explained that the Passports Department has adopted an institutional approach based on enhancing digital transformation and developing technical systems in international ports, which contributes to improving performance efficiency and accelerating the pace of field work, and expanding the use of artificial intelligence techniques, to facilitate and accelerate procedures, and improve the experience. Pilgrims from the moment of their arrival until their departure, with electronic integration and harmonization with the various security and service government agencies concerned with serving the Guests of God.

This comes through joint operations rooms to monitor the movement of pilgrims in real time and the smooth flow of procedures.

Raising the efficiency of field cadres

The Director General of Passports indicated that the institutional methodology included intensive and continuous training programs for passport personnel concerned with serving the Guests of God in their various languages. And their cultures, and raising the efficiency of field cadres in dealing with emergency situations and crowding.
In addition to providing mobile support centers to provide services at various Hajj sites.

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