المملكة: “Transportation”: No fare when the “application vehicle” breaks down… and an emergency button linked to the “Interior Ministry” – Urgent

With regard to drivers, the new rules required every driver to obtain an annual “professional driver card”, requiring that he have no prior records and that he pass the approved professional competency test and the necessary safety tests.

The regulations prohibited non-Saudi drivers from working except in the profession of “public car driver” or its equivalent, with the necessity of having a documented contractual relationship linked to the facility’s unified identification number to guarantee regulatory rights.

The authority stressed professional conduct, as it completely prohibited smoking inside the vehicle, whether for the driver or passengers, and required drivers to wear the approved uniform and maintain personal hygiene and public morals.

The regulation approved the mandatory provision of a system Advanced electronic mediation allows sharing the journey between passengers, while providing continuous technical support around the clock to receive complaints and suggestions through channels that include direct human response.

The controls emphasized the protection of passengers’ data and privacy, preventing any use of their data for marketing or other purposes without explicit consent, while enabling them to evaluate the service and share the trip itinerary with their families.

The regulations preserved the rights of all parties through a clear pricing mechanism that requires The Authority’s prior approval, and prohibited collecting the fare if the car broke down during the trip or the driver refused to complete it for unjustified reasons.

The regulations specified the scope of the service within cities, requiring special approval for transportation between cities. It also prohibited the use of public transport routes or its infrastructure without prior permission from the relevant authorities.

The Authority threatened violators with deterrent penalties, including financial fines and revocation of the license in specific cases, such as the cancellation of the commercial register or the number of cars falling below the permissible limit without Handling the situation.