The “Red Carpet” enhances the smart travel experience in Dubai
Dubai, May 11 / WAM / The “Red Carpet” service launched by the General Directorate of Identity and Foreigners Affairs – Dubai a year ago contributed to reducing transit time by more than 60%, from 12.5 seconds to only 3.4 seconds, with the possibility of group processing of up to 10 travelers at the same moment instead of one traveler, in addition to zeroing the contact points and reducing the required documents from two documents to zero documents. The “Red Carpet” borderless travel service allows eligible travelers to complete entry and exit procedures through Dubai airports within a few seconds, without the need to stop or show documents, through a digital system that relies on artificial intelligence and biometrics technologies.
The service achieved 100% in the level of service provision according to the indicators agreed upon with Dubai Airports, and recorded a customer satisfaction rate of 99.81% in the level of services provided in the air ports sector, while the number of users of the “Red Carpet” travel service without borders exceeded about 800 thousand users until the end of April 2026, and the usage rate reached 83% of eligible travelers.
Since its launch until the end of April 2026, the service recorded advanced operational indicators, contributing
His Excellency Lieutenant General Mohammed Ahmed Al Marri, Director General of the General Directorate of Identity and Foreigners Affairs – Dubai, confirmed that one year since the launch of the “Red Carpet” represents an important milestone in Dubai’s journey towards consolidating the concept of a future government based on innovation and proactive readiness, pointing to the project as an integrated vision to redesign the travel experience in a way that reflects Dubai’s global status and the world’s confidence in its government system.
He said: “The ‘Red Carpet’ represents a practical model of Dubai’s vision of transforming innovation into an integrated human experience. What was achieved in one year confirms the ability of Dubai to develop proactive solutions that keep pace with global changes, and enhance the emirate’s readiness for the future of travel and digital services.”
Colonel Expert Khaled Ahmed Mohammed bin Madiya Al Falasi, Assistant Director General of the Digital Services Affairs Sector, said: “In establishing Dubai, we view innovation as a sustainable work culture and a tool to enhance the quality of life and consolidate Dubai’s global competitiveness, which we continue to translate through qualitative projects that combine advanced technology, operational efficiency and the human dimension.”
This comes in conjunction with the “Red Carpet” project winning the Outstanding Innovation Award in the government sector.
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