The Crown Prince of Sharjah receives members of the customer experience team to serve… "consolation"
Sharjah, 8 October / WAM / His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince, Deputy Ruler of Sharjah, Chairman of the Executive Council, in the presence of His Highness Sheikh Abdullah bin Salem bin Sultan Al Qasimi, Deputy Ruler of Sharjah, Deputy Chairman of the Executive Council, and His Highness Sheikh Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah, Deputy Chairman of the Executive Council, received the work team of the “Mowasat” service, which has won a number of international awards, in Office of His Highness the Ruler.
His Highness the Crown Prince of Sharjah congratulated the team’s achievement and the Mouwasat service’s achievement of the Best Project Award in Technological Digital Transformation and its obtaining the highest rating in the 7-star category, which comes within the 2025 International Best Practices Award in New Zealand, in addition to the service winning third place in the Seoul Smart Cities Award in the Human Focus category, which was held within Seoul Smart Life Week in South Korea.
His Highness stressed that this distinction and achievement confirms the commitment of government agencies to the vision and directives of His Highness Sheikh Dr. Sultan bin Muhammad Al Qasimi, Member of the Supreme Council and Ruler of Sharjah, aimed at providing the best services and providing decent means of living for citizens and residents. His Highness praised the efforts of the team that worked to re-engineer the service by facilitating procedures related to death cases and alleviating the psychological, administrative and financial burdens on the families of the deceased, stressing His Highness emphasized the necessity of continuing to provide the best government services and enhancing integration between entities for the benefit of citizens and residents of the emirate.
His Highness the Crown Prince of Sharjah wished success to all work teams that work in accordance with the best international standards and enhance the spirit of positive competition among them, and seek to simplify procedures and reduce the time of service provision, which raises the efficiency and quality of institutional work, and enhances customer satisfaction and the quality of life of society in various entities and institutions.
For his part, Sheikh Saud bin Sultan bin Muhammad Al Qasimi, Director General of the Sharjah Digital Department, provided an explanation on the steps of electronic connectivity between federal and local government agencies, which facilitated the provision of services and their completion in an exceptional time, praising the cooperation of the agencies and members of the customer experience team for the “Mowasat” service, which was dedicated to making this experience a success and its excellence.
His Highness the Crown Prince of Sharjah listened to an explanation about the latest developments in the Sharjah Program to Improve the Customer Experience, which redesigns the service based on the customer experience with the aim of providing an integrated, human-centered experience that focuses on meeting the needs of customers and achieving their aspirations. His Highness learned about the latest updates of “Mowasat”, which has won several international awards and which is an integrated humanitarian and administrative initiative that came in response to an urgent societal need and was developed by improving joint operations between 14 companies. A federal, local and private government entity in the emirate, with a focus on digitizing and simplifying procedures.
His Highness learned about the efforts made by the team members according to the specialization and tasks of each of them, such as conducting personal interviews, inventorying the procedures and steps of the customer’s journey, and determining the quickest alternatives, as it is a humanitarian service that takes into account the feelings of the deceased’s family, leading to the expansion of the service by adding other parties that contribute to simplifying the procedures and facilitating the process of applying for related services, ending with communicating with the family of the deceased after the end of the days of mourning to record their comments. And take into account their development proposals.
His Highness the Crown Prince of Sharjah was briefed on the various challenges that faced the team in developing the service and how to overcome and address them. He learned about the most prominent positive results that were observed during the previous period, such as providing proactive services by studying the family’s case, communicating with the relatives of the deceased, and reducing the time for providing the service.
The “Mowasat” service achieved customer satisfaction at a rate of 98.5%, with a total number of transactions reaching 727 across the cities of the Emirate of Sharjah.
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