المملكة: Urgent: Hajj and Umrah in 2025…more than 12.4 million Umrah visas and 94% satisfaction of the guests of God

at all stages of their faith journey. This achievement comes within the framework of the directives of the wise leadership – may God support it – and in accordance with the objectives of the program for serving the guests of God emanating from the Kingdom’s Vision 2030.

The Ministry explained that the success achieved was the result of the integration of roles between relevant authorities, and the expansion of innovative solutions and modern technologies that supported operational sustainability and increased The readiness of its system for the Hajj and Umrah seasons. The early and organized preparation for the Hajj season, which begins planning immediately after the end of the previous season, according to precise timetables, also contributed to the provision of more quality and flexible services that reduced time and effort and raised levels of satisfaction in the various stages of the pilgrims’ journey.

The number of blind people doubled

The year 2025 reflected a significant increase in Numbers of Umrah pilgrims, as the number doubled compared to the past three years, while the satisfaction rate of Umrah pilgrims reached 94%, and the service quality index for the Umrah season 1447 AH achieved more than 92%. In the Hajj season 1446 AH, the general satisfaction index increased from 74% in 2022 to 91%, with more than 92% achieved in the general quality index of Hajj services, which reflects the success of the operational and organizational plans that were implemented in the various stages of the guest of Rahman’s journey.

With regard to international cooperation, the Ministry completed the reservation of camps for more than a million pilgrims more than 40 days before the deadline, with the support of the contracting accelerator during the Hajj Conference and Exhibition in its fifth edition, and it also signed agreements with 77 Hajj affairs offices twice during the year to ensure early organization and provision of integrated services.

Awareness Bags Initiative

The Ministry strengthened its media and awareness efforts by implementing the awareness packages initiative allocated to countries, which included 20 bags in 14 languages, each of which has more than 135 pages, targeting about 94% of pilgrims from countries abroad, in a way that takes into account cultural and behavioral differences and enhances pilgrims’ awareness.

In terms of digital transformation, the Ministry issued more than 12.4 million Umrah visas to beneficiaries from 172 countries through the “Nusk Masar” platform, and the number of users of the “Nusk” application exceeded 40 million users, becoming the largest in the Kingdom. The “Nusk” card also provided its services to more than 1.6 million pilgrims during the last Hajj season, recording 5 million readings, which contributed to improving crowd management and facilitating services. The Ministry achieved a level of 73% in the efficiency index of websites and digital content, in addition to obtaining 6 international ISO certificates for the sixth year in a row in the quality and governance of digital services.

As for the humanitarian and societal aspect, the Happiness Team implemented more than 3,000 field initiatives that benefited about 350,000 pilgrims and Umrah pilgrims, while the “Nusk Anaya” centers, through more than 300 service points in Mecca and the Holy Sites, contributed to reducing cases of disorientation by 68%, and providing direct support to the guests of God, in addition to more than 8.4 thousand field trips that improved the experience of about 270,000 pilgrims with a reach rate of 68%. 87%.

In the field of training and capacity building, the Ministry implemented comprehensive programs that included more than 319,000 training seats for workers serving the guests of God during the Hajj season 1446 AH, while the number of training seats designated for training pilgrims exceeded one million seats in 30 countries and in 12 languages, to enhance readiness and awareness before the pilgrims arrive in the Kingdom.

The Ministry has strengthened its position in innovation and institutional excellence by obtaining accreditation as an innovative government organization at an advanced level from the International Institute for Innovation (GInI), in addition to a group of international awards in digitization, asset and facility management, and customer insights analytics, and its classification among the top 6 government agencies in the national data index “Nodaya,” in addition to winning for the third time in a row the innovation stage at the Digital Government Forum and the functional engagement award.

At the conclusion of its statement, the Ministry affirmed the continuation of working within a sustainable development approach based on integration between entities, employing digital solutions, and promoting innovation, to ensure the provision of a rich and easy experience for the guests of God, and to consolidate the Kingdom’s leading position globally in serving the Two Holy Mosques and their visitors, in accordance with the directives of the wise leadership – may God protect it -.

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